Shipping policy

Effective date: 06 July 2026

1. Shipping locations
Sound Base Education currently ships throughout Australia and New Zealand.

2. Order processing
Orders are generally processed within 1-3 business days after payment is received. Processing times may be longer during product launches, sale periods, school holiday periods, public holidays, or periods of high demand.

If there is a significant delay in processing your order, we will contact you where possible.

3. Shipping carriers and tracking
Orders are shipped using trusted delivery partners, including Australia Post, with shipment management supported through Shippit. Once your order has been dispatched, tracking details will be provided by email where available.

4. Shipping costs
Shipping costs are calculated at checkout based on delivery location, order size, weight, and available delivery options. Any shipping cost displayed at checkout forms part of the total amount payable before you complete your purchase.

5. Estimated delivery timeframes
Delivery timeframes are estimates only and may vary depending on location, carrier capacity, and other circumstances outside the direct control of Sound Base Education.

  • Australia: metropolitan and regional delivery times vary according to carrier estimates.
  • New Zealand: delivery times may be longer due to international shipping and customs processing.

If you need products by a specific date, please contact us before ordering so we can advise whether the timeframe is likely to be achievable. We cannot guarantee delivery by a particular date unless this has been confirmed in writing.

6. School deliveries
For school deliveries, please ensure the delivery information is complete and accurate, including:

  • school or organisation name
  • recipient name
  • department, year level or office, if applicable
  • street address
  • any relevant delivery instructions

Incorrect or incomplete school delivery details may delay delivery.

7. Incorrect or incomplete addresses
Customers are responsible for providing accurate delivery information at checkout.

If an order has already been dispatched and is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply.

8. Delayed or missing parcels
If your parcel appears delayed or cannot be located, please contact us. We will work with Shippit and the delivery carrier to investigate and assist wherever possible.

Carrier delays may occur due to weather events, public holidays, transport disruptions, customs processing, industrial action, or other events outside our reasonable control.

9. Damaged, incorrect or incomplete deliveries
Please inspect your order when it arrives. If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible, ideally within 7 days of delivery. This timeframe helps us investigate the issue with the carrier or supplier, but it does not limit any rights you may have under the Australian Consumer Law or other applicable law.

Please include:

  • your order number
  • photographs of the product and packaging, if relevant
  • a brief description of the issue

Where appropriate, we will arrange a replacement for a missing item, refund, or other remedy in accordance with applicable consumer laws.

10. New Zealand orders, duties and taxes
Orders shipped to New Zealand may be subject to New Zealand import requirements. Any applicable customs duties, taxes, GST, import fees or charges imposed by New Zealand authorities are the responsibility of the purchaser unless otherwise stated at checkout.

Customs processing may occasionally cause delivery delays outside our control.

11. Authority to leave and unattended deliveries
If you choose or authorise unattended delivery, please ensure the delivery location is safe and suitable. Sound Base Education will assist with reasonable carrier enquiries if an issue arises, but unattended delivery may increase the risk of loss, theft or weather damage after delivery.

12. Bulk and school orders
Schools and organisations requiring larger quantities are encouraged to contact Sound Base Education before ordering so we can confirm stock availability, quote details and suitable shipping arrangements.

13. Contact
For shipping enquiries, please contact Cathy Gleeson at Sound Base Education. Email: hello@soundbaseeducation.com.au